Welcome to Adelaide House

Adelaide House is Victorian house set in its own large garden, close to the centre of Haywards Heath where there are shops, banks, a post office, cafés and other amenities; nearby is the mainline station to London and the coast, and a bus network. Victoria Park and Clair Hall Park are within walking distance of the home.

Adelaide House is registered for both residential and nursing care. Our residents are generally over sixty years of age, however we do accept younger residents if we can meet their nursing and care needs. In addition we provide care to married couples, or partners, who require long term nursing care because they can no longer live at home.

Organisation

Adelaide House is under the care of our Care Manager and Deputy Care Manager working three shifts: 7am-2pm, 2pm-8pm and 8pm-8am. A typical shift would be covered by three trained nurses and seven care assistants, complimented by ancillary staff including chefs, an activity co-ordinator, housekeeping, maintenance and administrative staff.

The home is fully committed to staff learning and development. There are some staff working towards their NVQ qualifications and there are various monthly training courses available for staff development.


Medical care

Medical care is provided by the local General Practitioner of the resident’s choice. The home has retainer GPs who visit weekly.

Referrals to specialist services and facilities can be arranged through the GP. Every six weeks we are visited by a chiropodist and other services can be arranged by appointment.


Activities

We employ a dedicated Activities Co-ordinator who ensures that all our residents are able, should they wish, to participate in a wide range of enjoyable and stimulating activities. Some activities are undertaken in groups whilst some residents prefer a one to one session.

A selection of weekday activities can be seen below:

  • Quizzes
  • Crosswords
  • Flower arranging
  • Scrabble, word games
  • Pottery painting
  • Arts and Crafts
  • Cookery

Trips

Our residents are regularly invited on excursions. All destinations have facilities for wheelchairs. A selection of destinations is listed below:

  • Cat protection centre in Chelwood Gate - residents are able to see and cuddle the cats and take tea and cakes in the Top Cat tea rooms
  • Garden Pride Garden Centre, Ditching – admiring the plants and flowers followed by afternoon tea
  • Tulleys Farm – small farm animals (rabbits goats etc), farmers market and gift shop, followed by afternoon tea in the tea rooms
  • The Orchards, Hayward’s Heath – a visit to the local shopping centre for some retails therapy and tea at the Bay tree cafe
  • Oathall Community School, Hayward’s Heath – Christmas party at our local school, including a musical concert, and Christmas carols followed by a lovely buffet
  • Ardingly reservoir – a chance to admire the beautiful boats and watch the water sports
  • The Old Barn Nursery, West Grinstead – to see some delightful displays especially around Christmas time, afternoon tea and cakes
  • Southdown’s Nursery and Museum – a lovely day out to see the aviary and beehives as well as plants, flowers and afternoon tea. And a trip to the onsite museum with farm artefacts’ and memorabilia
  • Afternoon tea with our sister nursing home in Haywards Heath.

Entertainment

Our activities team are pro-active in finding entertainers to regularly come to the home. A selection of these is listed below:

  • Arabian Dancer. Interactive dance and movement with lively Arabian music
  • Edwardian Music Singer. A singer and musician complete with music hall memorabilia and in full Edwardian costume
  • Accordionist. A good opportunity for the residents to sing a long to some old favourites and special requests are taken as well
  • Harpist. This lady and her golden harp are very popular, and the classic music is very relaxing
  • Guitar man. This man plays his guitar along to some old & modern tunes
  • Magician. A fun packed hour of magic, jokes and tricks
  • Trumpeting Duo. Some lively music to tap your toes to
  • Show music duo. All the songs, from the shows accompanied by keyboard

Food

The chefs at Adelaide House produce a wide variety of dishes catering for all dietary requirements including vegetarian, diabetic and low cholesterol.

We use as much fresh local produce as possible and all meals are cooked on the premises. Home-made cake is served with afternoon tea every day.

Meal times are flexible and residents are able to have their meals where they wish, some remain in their individual rooms whilst others prefer to eat in the dining room.

Regular coffee and tea breaks are supplemented with the availability of 24 hour snacks if required.


Visiting Hours

We welcome visitors to Adelaide House during the day but ask that visitors who wish to come during unsocial hours do so by prior arrangement.


Our Complaints Procedure

The Management and Staff at Adelaide House endeavour to provide a happy, caring and safe environment for all the residents, however in the event of something going wrong we will investigate the problem as soon as possible. In the event of a complaint or issue of concern being made the following procedure should be followed:

  • The complainant should speak to the person in charge of the shift who will report the matter to the Manager to investigate.
  • All complaints will be responded to quickly. Written complaints will be acknowledged by letter within seven working days.
  • The Manager will investigate the complaint and send the complainant a letter outlining the result within twenty eight working days, should the complaint be complex and take longer the complainant will be informed.
  • If the complainant is not satisfied at the end of the investigation an appointment should be made with the Responsible Individual for the home to discuss the matter further.
  • If the complainant is still not satisfied the Care Quality Commission can be contacted at CQC South East Region, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA Tel: 03000616161 email: enquiries.southeast@cqc.org.uk

Location

We are conveniently located between the towns of Crawley and Brighton, in the beautiful town of Haywards Heath.

We are situated in convenient walking distance from the town centre, close to Victoria Park.


Contact Us

Adelaide House Nursing Home
13 Oathall Road
Haywards Heath
West Sussex
RH16 3EG
tel: 01444 441244
fax: 01444 417981
adelaide@ashtonhealthcare.co.uk

Admission enquiries and appointments to view:
tel: 01444 441244
adelaide@ashtonhealthcare.co.uk

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
t. 03000 616161
f. 03000 616172
e. enquiries.southeast@cqc.org.uk
http://www.cqc.org.uk/

Care Aware
A public information and advisory service specialising in the issues of care for older people regarding benefits.
PO Box 8 Manchester, M30 9NY
t. 08705 134925
f. 0161 7876 560
http://www.careaware.co.uk

Inspection Reports
A copy of our last inspection report by the Care Quality Commission is available to view by clicking here.

Service Users Questionnaire
A copy of our service users ‘views of the home’ and an analysis of the results of questionnaires sent out to the service users and their representatives is available upon request.