My darling mum has been a resident at birchgrove for over 2 years and I can honestly say that we are delighted at how well she is. It is always an extremely hard decision when seeking somewhere for parent to be taken care of but the love and care she has received has been amazing. The staff always take time and chat with her and if I am ever concerned about something there is always senior memeber of staff to chat with. During the pendemic when life was particularly hard for us being part, I was always encouraged to call to ask how mum was and we had regular video calls. Overall, the care mum received is wonderful and I love visiting her in her "home". Most important of all it is very obvious how happy mum is!